Refund policy
We want you to love your purchase from Heavy on the Investments! If you're not satisfied, we're here to help.
Returns
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Eligibility:
- Items must be returned within 30 days of the delivery date.
- Products must be unworn, unwashed, and in original condition with tags attached.
- Clearance or sale items are final sale and cannot be returned.
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How to Initiate a Return:
- Email us at heavyontheinvestments@gmail.com with your order number and reason for return.
- Ship your item(s) back to the address provided in our response.
Refunds
- Refunds are issued to your original payment method once we inspect and approve your returned item(s).
- Original shipping fees are non-refundable, unless the return is due to our error (e.g., defective or wrong item).
- Refunds typically process within 7–10 business days after approval.
Exchanges
We currently do not offer direct exchanges. Please return the original item and place a new order for the desired product.
Damaged or Defective Items
If you receive a damaged or defective product, contact us at heavyontheinvestments@gmail.com within 7 days of delivery. We’ll send a replacement or issue a full refund at no additional cost.
Non-Returnable Items
- Discounted Items
Contact Us
If you have any questions about returns, refunds, or exchanges, don’t hesitate to reach out:
- Email: heavyontheinvestments@gmail.com
Thank you for shopping with Heavy on the Investments!